Privacy Policy
Last Updated: 1 April 2026
At Kapee, we value the trust you place in us when sharing your personal information. This Privacy Policy details how we handle, collect, secure, and share customer and partner data within our active designated service clusters.
1. Information We Collect
We collect personal identification details such as your name, mobile phone number, email address, physical address, and payment preferences. For service providers, we additionally collect government identification data, professional credentials, and banking details to process UPI payouts.
2. Real-Time Location Tracking
As Kapee is a hyperlocal marketplace, we collect real-time location data (via GPS or cellular network) from your device to connect you with nearby service providers and facilitate active service tracking. Location data is stored securely and is only accessed when the application is actively running in the foreground or background during a service booking.
3. How We Use Your Data
We use the collected data to process bookings, verify provider identity (KYC), match customers with local service operators, track service statuses, and process secure payments with zero hidden fees.
4. Data Sharing & Third Parties
Your contact details (name and mobile number) are shared with the assigned service provider only when a booking is confirmed. We never sell, trade, or rent user data to third-party marketing networks. Data may be shared with regulatory authorities if required under applicable law.
5. Security Measures
We implement advanced encryption standards to protect your data during transmission and storage. Access to personal data is strictly restricted to authorized Kapee personnel involved in security, compliance, or customer support operations.
6. User Rights & Data Deletion
You have the right to access, rectify, or request the deletion of your personal data at any time. You can file a data deletion request by contacting our support team or using the in-app account setup controls.
Data Officer & Grievance Contact
If you have queries about location tracking, wish to withdraw consent, or require account deletion, please email info@kapee.in